DATA ANALYTICS USE CASES IN OPERATION: IT OPS

109th Daily Writing Challenge

By Bernardus Ari Kuncoro

In IT Ops division

It is inevitable for all companies must meet the certain level of IT maturity. In banking, telco, and e-commerce, they are operating the IT system in a way to fulfill all demand of customers and their internal employees’ needs. The use case sample in IT ops are related to the following

a. Enterprise Resource Planning (ERP) Analytics

Oracle mentioned that ERP refers to a type of software that organizations use to manage day-to-day business activities such as accounting, procurement, project management, risk management and compliance, and supply chain operations. A complete ERP suite also includes enterprise performance management, software that helps plan, budget, predict, and report on an organization’s financial results.

To perform ERP analytics means getting deep into the following activities

  • describe and predict the health of enterprise performance management
  • plan the software needs
  • budget allocation prediction
  • financial health issues

It is very unlikely that those ERP dataset are allowed to be published completely towards all division. IT ops, in this case, can provide the dataset to each of division such as HR for performance management, finance for budget allocation prediction / financial health issues, and procurement to purchase the softwares.

b. IT Hardware Maintenance Support Analytics

It is clear that IT hardware needs to be maintained. Laptops of each employees need to be taken care, for example. It will support the operation process. How can data science help? By predicting what and when the hardware need to be maintained. It helps IT Ops a lot.

c. Software Maintenance Analysis

Most of the time, software updates are tedious. Even though we are updating software into the latest version, there might be issues and sometimes in the end, not useful enough. Data Science team can perform analysis on how the employees or customers need the features in the near future. In the end the updates are well received and implemented.

To be continued …

Kalideres, 17 July 2021

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